Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • LEGALITY:

    ·         We do not and will not knowingly ship fish into a restricted area. The buyer is ultimately and fully responsible for understanding and complying with any and all local, state or federal laws pertaining to the possession of fish at their locality.  Contact your local department of fish and wildlife for more information regarding the laws in your area.

    All notices from pretty koi fish to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to pretty koi fish shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:




  • Shipping & Delivery
  • PAYMENT 

    WE ACCEPT PAYPAL.  ORDERS ARE GOING OUT MONDAY THROUGH THURSDAY AFTER PAYMENT IS RECEIVED UNLESS OTHERWISE ARRANGED WITH US. 


    SHIPPING


              TO PROVIDE THE MOST ECONOMICAL COST, WE SHIP FEDEX PRIORITY MAIL AS DEFAULT. IF YOU PREFER ANOTHER SERVICE, PLEASE CONTACT US.
    WE PACKAGE OUR FISH USING CYCLED WATER, PURE OXYGEN AND DOUBLE-UP 3 MIL POLY BAGS
              DUE TO SOME VERY ACTIVE SPECIES, SOME FISH MAY BE TRANQUILIZED AND APPEAR SLUGGISH. PLEASE    INTRODUCE THEM TO FRESH WATER IF THEY HAVE GILL MOVEMENT.
    WE SHIP TO THE LOWER 48 STATES.
        TRACKING NO.’S SHALL BE AUTOMATICALLY RECEIVED WHEN USING PAYPAL OR UPON REQUEST.

    LIVE ARRIVAL GUARANTEE

    PLEASE BUY WITH CONFIDENCE THAT YOU WILL RECEIVE YOUR FISH ALIVE AND HEALTHY. HOWEVER, IN THE EVENT    THAT YOUR FISH ARE DOA, A DIGITAL PICTURE OF THE DECEASED FISH WITH THE TAIL(S) CUT OFF WILL NEED TO BE SENT TO PRETTYKOIFISH@GMAIL.COM ON THE DAY THAT SHIPMENT IS RECEIVED WITHIN THREE HOURS OF DECLARED ARRIVAL TIME. ALL LEGITIMATE DOALL BE CONSIDERED FOR REPLACEMENT  OR REFUND OF FISH MINUS THE SHIPPING COST.WE ARE NOT RESPONSIBLE FOR SHIPPING PAYMENTS ON DOAS OR REPLACEMENTS.    

    LEGALITY

              WE DO NOT AND WILL NOT KNOWINGLY SHIP FISH INTO A RESTRICTED AREA. THE BUYER IS ULTIMATELY AND FULLY    RESPONSIBLE FOR UNDERSTANDING AND COMPLYING WITH ANY AND ALL LOCAL, STATE OR FEDERAL LAWS PERTAINING TO    THE POSSESSION OF FISH AT THEIR LOCALITY. CONTACT YOUR LOCAL DEPARTMENT OF FISH AND WILDLIFE FOR MORE    INFORMATION REGARDING THE LAWS IN YOUR AREA.

    QUESTIONS

    PLEASE FEEL FREE TO CONTACT US AT ANY TIME VIA PHONE TEXT 419-370-0399 EMAIL  PRETTYKOIFISH@GMAIL.COM